Shipping Policy – Purely Christmas

Thank you for ordering from Purely Christmas. Due to Covid and the volume of parcels Australia Post is dealing with this year, we can’t guarantee delivery by Christmas after the following dates.

CHRISTMAS 2020 CUT-OFF DATES
To give your items the best chance of arriving before Christmas, we recommend ordering by the following dates:

Standard Post – December 12th, 2020.
EXPRESS POST – December 16th, 2020.

Any time after that we can’t guarantee you will receive your goodies before Christmas.

As an opening special in 2020 Purely Christmas is offering Free Shipping on all orders over $120. (Excluding orders that require a courier due to weight or size limitations imposed by Australia Post.)

Orders with a total cost under $120 will have a $9.95 fixed shipping charge Australia wide.  Also, we now offer a paid upgrade to Express Shipping of $6.95.

We only ship within Australia, and we do ship to PO Boxes. 

We will do our very best to get your order shipped within 2 business days of receipt.

You will receive an update by email once your order has been as shipped.  You will also be contacted by email or by text with an Australia Post Tracking ID so you can keep track of where your delivery is.

We use Australia Post for shipping of most orders. We are located in Victoria.

We are now offering click and collect from our base right here in Victoria. This option is available by appointment.

  1. Once your order is received, we will pack it as soon as possible and then we will let you know when your order is ready for pick up.
  2. Notification will be by text or email, depending on the information you have provided.
  3. We will suggest a date and time for pick up, and if this doesn’t suit you, then we can organise a mutually agreeable pick up date and time.
  4. Pick up is from 31 Wandsworth Road, Surrey Hills, Victoria. The house with the cute Christmas doormat.
  5. Someone will be there when you pick up your order.

Following covid safe guidelines, the parcel will be left undercover on the front porch, clearly labelled. Someone will be there so you can ring the bell and, suitably masked, we can interact, so I know you have taken your parcel. 

Due to the Covid 19 pandemic the shipping times are longer than usual due to the volume of parcels that are being shipped. So please allow for that when ordering.  We apologise for any inconvenience this may cause.

Sending to same state (VIC)

  • Metro – up to 2 business days
  • Country – up to 5 business days

Sending interstate (NSW,QLD,TAS,SA,NT,WA, ACT)

  • Metro – up to 3-6 business days, depending on lodgement and destination points
  • Country – 8- 10 days, however in some cases may be longer.

We cannot guarantee shipping times, however we will do our best to keep you updated with shipping times and tracking.

All parcels come with basic tracking. You will receive confirmation with a tracking number when your order has been shipped.  When tracking your order, please allow 24-48 hours for tracking information to be lodged with Australia Post or the courier service.

Due to Covid 19 the signature on delivery is not longer required as it is contactless delivery.

You will need to be home to sign for delivery or a card will be left for you and you will need to collect your parcel from your local post office.

Most orders will be delivered via Australia Post, if your order falls outside Australia Post weight and size limits your order will be sent via Courier.

Please enter your shipping address correctly on the website as once it has been received, and your order has been dispatched we are unable to alter the address, and you will be charged the applicable postage rate to resend.

When we are packing and sending, extra care is taken to wrap and protect your items, however in rare instances breakages may happen through the course of postage. In the event of a breakage or damage to your order, please review our returns policy.

When items have been marked as shipped, they become the property and responsibility of the purchaser. If at any time you have selected Authority to Leave (ATL) Purely Christmas holds no responsibility should your order be lost. Providing ATL means you have authorised Australia Post/Courier to leave the parcel without signature.