Returns and Refund Policy

Please choose carefully. We do not normally give refunds if you change your mind or make the wrong decision. Any refund will be at our absolute discretion and considering the unique circumstances of the case.

Please call us on phone 0435366653 to discuss if you want to change your mind. This must be within 5 days of receipt of the goods.
If we have agreed to a change of mind refund via phone and assuming the item is in original condition and has not been opened or damaged we can offer a refund on this item.

For change of mind the costs associated with returning of the item is paid by the customer. The goods must be repacked in a protective way to prevent breakages on return.

We are always very disappointed on the rare occasions our customers receive a faulty or damaged item.

Please inspect your delivery as soon as possible after delivery and if there are any issues please take a photo of the damaged goods and email along with your details including your phone number to info@theproject.com.au/purelychristmas within 48 hours of receipt of goods.  We will then contact you to organise either replacement or refund on any damaged goods.

Make sure you let us know about the fault so we can make sure other items are not affected.