Frequently asked questions – Purely Christmas
If we have agreed to a change of mind refund via phone and assuming the item is in original condition and has not been opened or damaged we can offer a refund on this item.
For change of mind the costs associated with returning of the item is paid by the customer. The goods must be repacked in a protective way to prevent breakages on return.
Please inspect your delivery as soon as possible after delivery and if there are any issues please take a photo of the damaged goods and email along with your details including your phone number to firstname.lastname@example.org within 48 hours of receipt of goods. We will then contact you to organise either replacement or refund on any damaged goods.
Make sure you let us know about the fault so we can make sure other items are not affected.
After receiving your online or phone order we make every effort to dispatch your goods within 48 hours. Due to variations in delivery times by our courier services, Purely Christmas cannot be liable for any delays in delivery once the item has been dispatched. We will provide tracking details so you can stay updated on your parcel delivery.
Please see our Shipping Policy for further details.
We are a small business located in Surrey Hills, Victoria, Australia.
We occasionally will have a pop up from a location in Melbourne so you can experience the gorgeous decorations and Christmas inspiration in person. This will be advertised on our Social media pages and via our email list.