Frequently asked questions – Purely Christmas

Please choose carefully. We do not normally give refunds if you change your mind or make the wrong decision. Any refund will be at our absolute discretion and considering the unique circumstances of the case.

Please call us on phone 0435366653 to discuss if you want to change your mind and return the item. This must be within 5 days of receipt of the goods.

If we have agreed to a change of mind refund via phone and assuming the item is in original condition and has not been opened or damaged we can offer a refund on this item.

For a change of mind, the costs associated with returning of the item is paid by the customer. The goods must be repacked in a protective way to prevent breakages on return.

We are always very disappointed on the rare occasions our customers receive a faulty or damaged item.

Please inspect your delivery as soon as possible after delivery and if there are any issues please take a photo of the damaged goods and email or text the image to 0435 366 653 along with your details including your phone number to info@purelychristmas.com.au within 48 hours of receipt of goods.  We will then contact you to organise either replacement or refund on any damaged goods.

Make sure you let us know about the fault so we can make sure other items are not affected.

After receiving your online or phone order we make every effort to dispatch your goods within 48 hours.  Due to variations in delivery times by our courier services, Purely Christmas cannot be liable for any delays in delivery once the item has been dispatched.  We will provide tracking details so you can stay updated on your parcel delivery.

Please see our Shipping Policy for further details.

If you want to make a change to an order you have already placed please ring or text on 0435366653 as soon as you can. If the order has NOT been dispatched then we are happy to make changes to the order. However, if the order has been dispatched then we are unable to change it.

Credit card information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. We follow all PCI-DSS requirements and implement generally accepted industry standards.
No unfortunately we don’t ship to PO Boxes.
We ship within Australia. We do not offer International shipping.

You can contact us by phone 0435366653 or by email info@purelychristmas.com.au and we will be more than happy to answer any questions you may have.

Yes, we are happy to take orders over the phone during our business hours (Monday – Friday 9am – 5pm, Saturday/Sunday 10 – 5pm). Please call us on 0435 366 653 and you can pay with your credit card over the phone.

We are a small business located in Surrey Hills, Victoria, Australia.

No, we are online only at this stage. The owner of the business, Judy has previously had a retail store so has plenty of experience in the retail field.

We occasionally will have a pop up from a location in Melbourne so you can experience the gorgeous decorations and Christmas inspiration in person. This will be advertised on our Social media pages and via our email list.